Refund & Return Policy

At JOYFUL PET BAZAAR SDN. BHD., customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Products may be returned within 7 days of receiving the order if:

  • The product is defective or damaged
  • Incorrect items were delivered
  • The item remains unused and in original packaging

Non-Returnable Items

The following items are non-returnable:

  • Opened pet food and treats
  • Used pet accessories
  • Clearance or promotional items
  • Customized products

Refund Process

Approved refunds will be processed within 7–14 working days through the original payment method.

Exchange Policy

Customers may request exchanges for defective or damaged items subject to stock availability.

Return Shipping

Customers may be responsible for return shipping costs unless the error was caused by our company.

Contact For Returns

For return or refund requests, please contact: Email: ejbusinessmanagement@gmail.com
Phone: +6 03-91340981

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