Shipping Policy

JOYFUL PET BAZAAR SDN. BHD. aims to provide efficient and reliable shipping services for all customer orders.

Order Processing

Orders are typically processed within 1–3 working days after payment confirmation.

Delivery Time

Estimated delivery timelines:

• West Malaysia: 2–5 working days
• East Malaysia: 5–10 working days

Shipping Charges

Shipping fees are calculated based on product size, weight, and delivery location.

Delivery Delays

Delivery delays may occur during peak periods, public holidays, or due to courier service disruptions.

Order Tracking

Customers may receive shipment tracking information once orders are dispatched.

Failed Deliveries

Customers are responsible for ensuring accurate shipping information. Additional charges may apply for failed deliveries caused by incorrect addresses.